“My Laptop is doing weird stuff. HELP!”
Unwanted extensions can spam you with ads/banners/popups, change settings, redirect you to malicious websites, send your data to cyber criminals, and stop students from learning. Often, some really cool websites require the extension to play the game or see the photos. Your grief is their profit. Uninstall unwanted extensions from Google Chrome (on your Mac laptop) or Chromeos (a Chromebook)
Will my Chromebook update?
You need to know who made it (many of ours are ASUS, but some are Samsung or HP, etc.) and then the model. Google uses the phrase Auto Update Expiration date to indicate if the computer is "vintage" and no longer capable of updating. For the quick answer: if it has a USB-C charging port, it should.
"Every Chrome device receives regular updates from Google until it reaches its Auto Update Expiration (“AUE”) date... When a device reaches AUE, automatic software updates from Google will no longer be provided." You can learn more here.
Once a device is past its Auto Update Expiration, it's unlikely to get further updates, so it may not be able to update to the latest and greatest version of ChromeOS.
Identifying Your Chromebook Model
Chromebooks eventually stop receiving updates, and Google calls this AUE (Automatic Update Expiration). This information is helpful for when you want a Chromebook to run a program, but it says it can't. It might be that your Chromebook is now obsolete for use with online software (such as i-Ready). You will find the dates here: Auto Update policy - Google Chrome Enterprise Help.
Google extended support on some models, and this section is updated as of 9/28/23. AUE noted with an asterisk (*) means these ChromeOS devices must opt in to receive extended updates. Of course, we intend to opt in.
If you want to update your Chromebook, we have instructions in the right column of this page.
The following table shows some Chromebooks. It gives the device model information, and it tells you when the AUE occurs (when Google stops giving them updates).
| Picture of Device and Descriptive Name |
Device Model Example |
AUE |
|
Samsung 303C
"Silver Samsung"
Since Google has stopped giving this device updates, if it can't do it, it won't do it; the fix is replacing this device with a new model.
|
Samsung XE303C12-A01US
|
Jul 2018 |
|
ASUS C201
"Navy Blue ASUS"
Since Google has stopped giving this device updates, if it can't do it, it won't do it; the fix is replacing this device with a new model.
|
ASUS C201PA-DS02
|
Jun
2020 |
|
ASUS C202
"Light Grey ASUS with Blue Trim"
Since Google has stopped giving this device updates, if it can't do it, it won't do it; the fix is replacing this device with a new model.
|
ASUS C202SA-YS02 |
Jun 2022 |
|
ASUS C202-GR
"Dark Grey ASUS with Trim"
Since Google has stopped giving this device updates, if it can't do it, it won't do it; the fix is replacing this device with a new model.
|
ASUS C202SA-YS02-GR |
Jun 2022 |
|
ASUS C203
"Dark Grey ASUS with Trim"
- note to tell this one apart from the Asus above, the charger is USB-C, like this:
(it's not the round plug) or you have to turn it over on its bottom and find the model number; they are virtually indistinguishable otherwise. This model will receive updates 3 years after the one above.
|
Asus C203XA-YS02-GR |
Jun 2027* |
|
ASUS C204
- note the trim is much less visible than the one above, and two rectangular hinges are visible on the cover. Because the newer models are near clones of this case, you may have to flip your Chromebook over (as with the C203 above) and read its tag to know which model you have.
|
ASUS C204EE-YS02-GR |
Jun 2029 |
|
ASUS Chromebook Flip C213
This really looks like the C204 above, but it has shinier hinges. It's called a flip because you can flip it over into tablet mode or even lay it down flat. The hinges are chrome colored. It really looks like a C204, and C214, and CR 1100. You may have to flip your Chromebook over (as with the C203 above) and read its tag to know which model you have.
|
ASUS C213SA-YS02 |
Jun 2027* |
|
ASUS Chromebook Flip C214
Yes, this is the same picture as the 213. The 214 is its doppelgänger. What matters is on the inside, because this one will last 3 more years than the 213. The hinges are chrome colored. It really looks like a C204, and C213, and CR 1100. You may have to flip your Chromebook over (as with the C203 above) and read its tag to know which model you have.
|
ASUS C214MA-YS02T |
Jun 2029 |
|
ASUS Chromebook Flip CR1100
This is sometimes called a CR1. CR1 or CR1100 refer to these models (the other model is the touchscreen version, noted below).
The hinges are dark gray colored. It really looks like a C204, and C214, and C213. You may have to flip your Chromebook over (as with the C203 above) and read its tag to know which model you have. If you look at the tag, the model starts with CR1100C (C is for Can't Touch This? More likely it's just for Chrome as it's a standard Chromebook).
|
ASUS CR1100CKA-YZ142 |
Jun 2032 |
|
ASUS Chromebook Flip CR1100 Touchscreen
If you put your finger on the screen and the mouse tracks along with your finger, you have a touchscreen model. It's the "twin brother" to the CR1. If you look at the tag (as described under the C203 or below) the model starts with CR1100F (F is for finger?).
|
ASUS CR1100FKA-YZ182T |
Jun 2032 |
If You're Still Unsure, Look For The Model Number
If you did not see your model listed above, look at the Chromebook to identify the model number, and you can still visit Google to look up your device here: Auto Update policy - Google Chrome Enterprise Help
For ASUS Chromebooks, look at the tag on the bottom. On the tag, look for the stylized ASUS logo, then for the word model, and the model number is to the right.
Here is the tag for a C202:
Note that C202 is not the C202-GR as it doesn't have a dark gray case (it's the paler model with the blue bumper).
This is the tag for a C203:
This is the tag for a C204:
This is the tag of the C213
And this one is for a CR1100 (non-touch model because it has a C not an F).
But What If It's Not An Asus?
If it doesn't say the model on the display (like an HP/Lenovo ThinkPad X131E), or on the base (usually near the trackpad), the tag (on the bottom) should say "Model" on it somewhere. This tag is from an old Samsung 303C.
"Model Code:" still means model. If you don't see a model (for example, the Lenovo ThinkPad's model was removed from the screen by a student helper) look at the tag. If the tag still doesn't have a model, try doing an Internet search for any ID you see:
I see a Compliance ID of TP00035B. Searching for TP00035B on a search engine, it produces search results with the information, "X131e Laptop (ThinkPad)".
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